Digitalization is the means of converting hard/paper files and documents in digital platforms. This allows data and info to be reached instantly. This makes it easier for businesses to manage all their operations helping to create new opportunities for revenue generation. Whether you could have outdated legal systems, manual operations that could become automated or inefficient connection between employees and managers, business digitization can help you fix these issues and boost efficiency.

The COVID-19 outbreak has confirmed the practical value of digitalization in public places crisis response strategies. However , digitalization is insufficient to respond to ongoing hazards. Instead, firms need to strive to turn dangers into possibilities through ideal responses. Its for these reasons it is important for businesses to have vibrant capabilities ~ a combination of procedures and assets that enables them to adapt in the face of disruption (George et ‘s. 2014; Nylen and Holmstrom 2015).

Existing research has proven that digitalization can improve firm’s powerful capacities by elevating their ability to sense the surroundings, to grab opportunities, and reconfigure solutions. Moreover, these kinds of capabilities are critical for firms’ ability to properly manage public crises. Based on these studies, this article is exploring the human relationships between digitalization, dynamic capacities, and public crisis response strategies employing a survey involving 518 SMEs in China. The results demonstrate that SMEs with big levels of digitalization have better crisis response performances than patients with low level of digitalization. Further, a qualitative examination suggests that digitalization can help SMEs develop and implement immediate emergency reactions and long lasting crisis managing approaches.

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