In December 2024, WIB Group partnered with the Gauteng Department of Health to launch IPQMS at Charlotte Maxeke Johannesburg Academic Hospital. This initiative, led by Gauteng MEC for Health and Wellness, Nomantu Nkomo-Ralehoko, aims to revolutionize patient care by reducing wait times and improving service efficiency.
The system has received positive feedback from patients, who appreciate its speed, convenience, and transparency. With digital queue tracking and automated appointment reminders, IPQMS significantly enhances the overall patient experience.
In today’s fast-paced healthcare environment, managing patient flow effectively is more important than ever. Long wait times, inefficient queues, and outdated systems can frustrate both patients and staff. That’s where the Integrated Patient Queue Management System (IPQMS) comes in—a powerful digital solution designed to streamline operations, reduce wait times, and enhance the patient experience.
What Makes IPQMS a Game-Changer?
- Real-Time Data at Your Fingertips
Imagine having instant access to live patient flow data. The IPQMS dashboard displays real-time patient information, updated by the hour. A visually appealing donut chart gives a quick snapshot of queue and ticket statistics, making it easy to track and improve efficiency on the go. - Performance Metrics That Matter
Want to know how long patients wait before being seen? IPQMS provides insights into average waiting and serving times, helping administrators and clinicians make informed decisions. It also tracks daily patient counts and generated tickets, offering a clear picture of facility performance over time. - Smarter Queue Management
IPQMS doesn’t just track queues—it optimizes them. A detailed service time analysis highlights the fastest and slowest service periods, allowing facilities to adjust staffing and improve workflow efficiency. - A Live Overview of Facility Operations
With live facility tracking, administrators can monitor real-time waiting and serving times, ensuring smooth patient movement and reducing congestion in busy areas. - Verified Patient Information with DHA Integration
Accuracy is everything in healthcare. IPQMS integrates with the Department of Home Affairs (DHA) to verify patient details before treatment, preventing errors and ensuring a secure check-in process.
Digital Innovation for a Better Patient Experience - Fully Digital Ticketing System
Forget paper tickets—IPQMS is 100% digital. Patients receive ticket numbers on a kiosk screen, displayed for a customizable duration. This not only reduces clutter but also enhances efficiency. - Instant Notifications via SMS & Email
Patients are always in the loop with automated notifications. Once a ticket is generated, the system sends real-time updates via SMS or email, minimizing confusion and uncertainty. - Easy Patient Feedback Collection
Want to hear what patients think? IPQMS sends a feedback link to their preferred contact method, helping facilities gather valuable insights to improve service quality. - Intuitive Staff Access with Keypads & Consoles
Clinicians can manage queues seamlessly using handheld or desktop devices. The user-friendly counter management console ensures effortless ticket handling and queue adjustments. - Enhanced Digital Signage & Voice Prompts
Patients won’t miss their turn with digital queue displays in waiting areas. Choose to display names or numbers, and use voice prompts to guide patients to their designated counters. - Effortless Ticketing with the Kiosk App
IPQMS’s ticket generation app supports a variety of kiosks, ensuring a smooth and convenient check-in process for every patient. - Single Sign-On for Quick Access
Switching between departments? No problem. Single sign-on functionality lets clinicians move between services seamlessly, reducing login hassles. - Customizable Interface to Match Your Brand
Every facility is unique. IPQMS lets you customize colors, fonts, and images for different departments, making the system feel like a natural extension of your healthcare brand.
Security & Compliance You Can Trust - POPIA Compliance for Data Protection
Patient security is non-negotiable. IPQMS is fully compliant with the Protection of Personal Information Act (POPIA), ensuring that sensitive patient data remains safe and secure. - Smart Appointment Booking System
Managing appointments has never been easier. IPQMS’s pre-booking feature converts appointments into queue tickets and sends reminders via SMS or email, reducing no-shows and improving scheduling efficiency.
Revolutionizing Patient Check-In with Touchless Biometrics - A Hygienic, Contactless Solution
In a world where hygiene is a priority, touchless biometrics makes patient check-in safer and faster. No more physical contact—just seamless, secure identification. - Faster, More Convenient Patient Identification
IPQMS’s biometric authentication eliminates the need for manual entry, making identification quick and effortless. - Enhanced Security with AI & 3D Facial Recognition
With advanced AI-powered facial recognition and iris scanning, IPQMS minimizes identity fraud and ensures a secure, efficient check-in process. - Lower Maintenance, Higher Durability
Because the system is completely touchless, there’s no wear and tear—leading to lower maintenance costs and a longer system lifespan. - Accessible for All Patients
Designed for universal accessibility, IPQMS is ideal for patients with disabilities or injuries that prevent them from using traditional biometric scanners. - Scalable for Any Facility
From hospitals to clinics and even high-traffic environments like airports, IPQMS adapts to any setting, ensuring smooth operations even in the busiest locations. - AI Integration for Smarter Systems
With built-in AI capabilities, IPQMS continuously improves its efficiency and security, making it a future-ready solution for modern healthcare facilities.
View our product video here: https://www.youtube.com/watch?v=wOlP5zm_dyk
Is your healthcare facility ready for a transformation? Contact us today to learn more about how IPQMS can optimize your operations and enhance patient satisfaction.
